USAMS WIRELESS HEADPHONES-YH21 Series BT 5.3

Shipping Rates & Delivery:

Shipping charges are calculated at checkout. 

Estimated delivery times:

Standard Shipping: 5-7 business daysExpedited Shipping: 2-3 business daysOvernight Shipping: 1-2 business days

Order Tracking:

You'll receive a confirmation email with tracking information once your order ships.

Shipping Addresses:

We ship domestically and internationally. Ensure your address is correct to avoid delivery issues.

Customs & Taxes:

Customers are responsible for any customs fees or taxes on international orders.

Damages:

We are not liable for products damaged or lost during shipping. Contact the carrier to file a claim.

Contact Us:

For questions, contact us at:

T: + (92) 300 4402288

E: contact@a1traderspk.comThank you for shopping with us!

Eligibility:

Returns are accepted within 7 days of purchase.Items must be unused, in original packaging, and with a receipt or proof of purchase.

Refunds: Approved returns will be refunded to your original payment method.On-Sale items are non-refundable.

Shipping: You are responsible for return shipping costs.

Send returns to: [426-G, Street 10, DHA, Lahore].

Contact Us:Email: T: + (92) 300 4402288E: contact@a1traderspk.com

Thank you for shopping with us!

At A1 Traders, we are dedicated to providing round-the-clock support to ensure customer satisfaction. This policy outlines our commitment to accessible, timely, and professional customer service.

Service Channels

Email Support

Live Chat Support

Phone Support

Service Standards

Availability: 24/7, including holidays.

Responsiveness: Quick responses as per the outlined times.Professionalism: Court

eous and respectful interactions.Resolution: Aim to resolve most issues within 48 hours.

Feedback: Customer feedback is encouraged for continuous improvement.

ProceduresInquiriesLogging and Acknowledgment: Inquiries are logged and acknowledged with an estimated response time.

Assignment and Resolution: Assigned to a representative for resolution and customer updates.Follow-Up: Ensuring customer satisfaction post-resolution.

ComplaintsEscalation and Investigation: Immediate escalation and thorough investigation.Communication and Resolution: Keeping customers informed and providing resolutions.Feedback: Gathering feedback on the complaint handling process.Returns and RefundsRequest and Verification: Requests can be made via any channel and are verified against policy.

Approval and Completion: Approved requests are processed promptly.Follow-Up: Ensuring satisfaction with the return or refund process.

Contact Information

Email: T: + (92) 300 4402288E: contact@a1traderspk.com

Live Chat: Available on our website

Policy ReviewThis policy is reviewed annually to ensure it meets customer needs and industry standards. Updates will be communicated via our website and email.

ConclusionCustomer satisfaction is our top priority. Our 24/7 Customer Service policy ensures we are always available to assist, providing timely and effective support for all your needs. Thank you for choosing Serene Selections.